Rubric

Keep in mind that 96 students have already been assessed using this rubric. Changing it will affect their evaluations.
Interim Status - Client Management - FA23
Interim Status - Client Management - FA23
Criteria Ratings Pts
Client Communication (client perspective) - Meeting frequency
threshold: pts
4 pts Meet at least once weekly
2 pts Did not meet at least once per week
pts
4 pts
--
Client Communication (client perspective) - External communication
threshold: pts
3 pts Regular and substantial communication outside meetings
2 pts Irregular but substantial communication outside meetings
1 pts Transactional communication outside meetings only
pts
3 pts
--
Client Communication (client perspective) - Priorities and value
threshold: pts
3 pts The team has been diligent about revisiting priorities and focusing on the value of features for you
2 pts The team has either been revisiting priorities or focusing on the value of features for you but not both
1 pts The team has not been revisiting priorities or focusing on the value of features for you
pts
3 pts
--
Client Communication (client perspective) - Uses Trello
threshold: pts
3 pts Client regularly used Trello to view team progress and sign off on deliverables
2 pts Client sometimes used Trello to view team progress and sign off on deliverables
1 pts Client rarely used Trello to view team progress and sign off on deliverables
pts
3 pts
--
Meetings (client perspective) - Productivity
threshold: pts
3 pts Every meeting felt very productive and worth the time spent
2 pts Most meetings felt very productive and worth the time spent
1 pts Only a few meetings felt very productive and worth the time spent
pts
3 pts
--
Meetings (client perspective) - Team participatoin
threshold: pts
3 pts All team members participate in all meetings
2 pts 1 team member does not participate in meetings
1 pts 2 or more team members do not participate in meetings
pts
3 pts
--
Meetings (client perspective) - Team attendance
threshold: pts
3 pts All team members attend all meetings
2 pts 1 team member commonly not attending meetings
1 pts 2 or more team members commonly not attending meetings
pts
3 pts
--
Sprint Organization (client perspective) - Schedule
threshold: pts
6 pts Team has been following a very consistent and predictable sprint schedule, which has been very helpful to the client
3 pts Team has mostly been following a consistent and predictable schedule with a few changes that have caused some challenges
1 pts The schedule has been unpredictable each sprint, making it hard to anticipate what they need from the client
pts
6 pts
--
Sprint Organization (client perspective) - Issue transparency
threshold: pts
6 pts Team has been very upfront and transparent about issues related to the project’s scope, budget, and schedule
3 pts Team has not been transparent about issues related to one of the following: project’s scope, budget, and schedule
1 pts Team has not been transparent about issues related to two or more of the following: project’s scope, budget, and schedule
pts
6 pts
--
Sprint Organization (client perspective) - Informed weekly
threshold: pts
6 pts On a weekly basis, client feels well-informed on what is being accomplished, what is in progress, and what is planned
3 pts On a weekly basis, client does not feel well-informed about one of the following: what is being accomplished, what is in progress, and what is planned
1 pts On a weekly basis, client does not feel well-informed about two or more of the following: what is being accomplished, what is in progress, and what is planned
pts
6 pts
--
System Being Developed (client perspective) - Test/use system
threshold: pts
6 pts Client has been able to test the new system and/or is already using it in their daily work
3 pts Client has seen a demo of the new system
1 pts Client has not seen the new system
pts
6 pts
--
System Being Developed (client perspective) - System quality
threshold: pts
6 pts Client rates the quality of the system as outstanding or usable with minor improvements
3 pts Client rates quality of the system as usable with significant improvements
1 pts Client rates quality of the system as needs significant improvement to be usable or unusable/unacceptable
pts
6 pts
--
Testing (client perspective) - Internal testing
threshold: pts
6 pts Client is aware of and understands team’s internal approach to testing and how and when it happens
3 pts Client is aware that the team is testing the system internally but is unclear about when and how it occurs
1 pts Client is unaware of team’s internal testing of the system
pts
6 pts
--
Testing (client perspective) - UAT
threshold: pts
6 pts Client has been able to perform User Acceptance Testing
3 pts Client has not been able to perform User Acceptance Testing, but provided a date of when it will start
pts
6 pts
--
Support Materials for Users/Admins (client perspective) - Material creation
threshold: pts
5 pts Client used materials when testing the system, provided feedback, and feedback has been incorporated
3 pts Client has seen drafts of the materials but has not used them
1 pts Client provided input on the type, amount of detail, and the format
pts
5 pts
--
Support Materials for Users/Admins (client perspective) - Quality
threshold: pts
5 pts Client rates the quality of the user/admin materials as outstanding or usable
3 pts Client rates quality of the user/admin materials as usable but professionalism or organization could be improved
1 pts Client rates quality of the user/admin materials as needs significant improvement to be usable or unusable/unacceptable
pts
5 pts
--
Training (client perspective) - Experience
threshold: pts
5 pts Client has been trained multiple times (i.e. trained in each sprint)
3 pts Client has been trained once
1 pts Client has discussed how training will be conducted
pts
5 pts
--
Training (client perspective) - Quality
threshold: pts
5 pts Client rates the quality of the training as outstanding or usable
3 pts Client rates quality of the training as usable but professionalism or organization could be improved
1 pts Client rates quality of the training as needs significant improvement to be usable or unusable/unacceptable
pts
5 pts
--
Support Materials for Developers (client perspective) - Material creation
threshold: pts
5 pts Client used materials when testing the system, provided feedback, and feedback has been incorporated
3 pts Client has seen drafts of the materials but has not used them
1 pts Client provided input on the type, amount of detail, and the format
pts
5 pts
--
Support Materials for Developers (client perspective) - Quality
threshold: pts
5 pts Client rates the quality of the developer materials as outstanding or usable
3 pts Client rates quality of the developer materials as usable but professionalism or organization could be improved
1 pts Client rates quality of the developer materials as needs significant improvement to be usable or unusable/unacceptable
pts
5 pts
--
Final Solution (client perspective) - quality
threshold: pts
6 pts Client is very confident that the team will deliver a high-quality final system/solution that the client will use
3 pts Client is somewhat confident that the team will deliver a quality final system/solution that the client will use
1 pts Client is unclear whether the team will deliver a quality final system/solution that the client will use
pts
6 pts
--