How do I Access 24/7 Help

UT Austin has contracted Instructure, the company behind Canvas, to provide Tier 1 support for all UT faculty, staff, and students.

You can access this 24/7/365 support through the help menu in the lower left corner of the Canvas interface.

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There are two choices for this support, phone or chat.

(The chat option will provide you with the option to have your completed chat session emailed to you in digest form for future reference.)

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