Departing from the University?

While part of the UT Austin community, you have access to a variety of services and tools meant to enhance and support your experience while enrolled or employed. Departing the university, either by graduation, retirement or otherwise, results in many of these services being disabled by default. It is important that you are aware of when this process goes into effect and you download and retrieve any relevant items before losing access.

When will you lose access to Information Technology (IT) services?

For students whose departure from UT coincides with the academic calendar, whether by graduation or taking a semester off, you will lose access on the 12th class day of the next long semester. 

This is when the system transitions your affiliation from Current to Former. Generally, this applies to all listed services unless otherwise noted. If you are graduating in December, the system cutoff usually occurs on December 31 rather than the 12th class day, so discretion is advised.  If you are withdrawing from UT for any other reason, your affiliation may change shortly after departing, resulting in lost access - plan accordingly.  For department/college services, please contact local support.

Services affected by departure from UT

Service	Description	Outcome After Affiliation Change
Accounts and Access
EID	Your primary access ID for UT services.	Disabled for access/login to information technology services
DUO	Required part of two-factor authentication for current students, staff and faculty for any system utilizing EID authentication.	Disabled when you transition to former student
Email and Collaboration
UTmail (Google)	Provides UT Austin students, alumni, faculty, and staff with a University affiliated email address in the @utexas.edu domain	UTmail (Google) accounts will be limited to 1GB of Gmail only and access to Google Drive and any files stored in the account will be deleted.  We recommend moving content to a personal GMail account Links to an external site.
Microsoft 365	Suite of cloud-based Microsoft services including email, OneDrive, and Teams	Microsoft 365 accounts will be disabled and not accessible.  Student data is permanently deleted after 365 days and cannot be recovered.  You will lose access to collaborative work, email messages and conversations. Please transition content to an external storage solution. https://ut.service-now.com/sp?id=kb_article&number=KB0016490 Links to an external site..
UTBox	Storage solution provided by Box	UT Box accounts will be disabled and not accessible.  After 365 days, student data is purged and cannot be recovered . Please transition files or content to an external storage solution.  Please notify anyone you're sharing files with to upload content to either Microsoft OneDrive Links to an external site. or their own UTBox storage.
Qualtrics	Campus Survey Tool	Qualtrics accounts will be disabled and not accessible.  After 120 days, data is purged and cannot be recovered.  Please export surveys Links to an external site. based on destination requirements. Exporting Results-Reports Links to an external site. is also suggested.  Exported surveys and results/reports should be stored on a cloud storage service
Learning and Instructional Tools
Canvas	The primary learning management system used for courses at the University, Canvas is often a crucial part of your schedule and activities.	Canvas accounts will be disabled and archived for 2 years. This means that any files, coursework or content associated with your account will remain for up to 2 years, per the campus data retention policy. How do I download assignment submissions from all my courses? Links to an external site. Once the 2 year retention period ends, your account will be permanently deleted and removed from any course rosters you were previously enrolled in. If necessary, Canvas support at UT can offer you temporary access to log back in. Please contact the UT service desk Links to an external site. for this type of access.
Zoom	Video conferencing solution most commonly used to facilitate lectures or presentations, as well as office hours and one-on-one meetings, with recording for later viewing. Recordings are available for 365 days from the original post date.	Zoom licenses are disabled. You will no longer be able to view lecture recordings, even if you are returning as a guest. Your instructor or host will need to make these publicly available to accommodate you - please contact your facilitator to determine if this is possible.
Lectures Online	Video conferencing solution provided by LAITS used to facilitate lectures or presentations via an on-campus lecture hall or classroom with recording for later viewing.	Lectures Online and recordings will be disabled.