How to Get Started

Launch a supported internet browser

When you're ready to take a proctored exam, you will need to use one of the supported internet browsers with the Proctorio extension. If not already installed, please download one of the supported browsers below:

Download Microsoft Edge
Download Google Chrome (see NOTE below)
Download Opera
Download Brave

NOTE: When using Chrome, please consider adding a new Google profile. This will help optimize the browser by providing a "clean slate" free of any browsing data and/or competing extensions.

Click on the account user image icon in the top right corner of your browser screen right in front of the three-dot ⋮ (If you're using a Mac then click on the menu bar at the top right > select People).
Select Add and then Add Person button. Type in a new name (it doesn’t matter what), select a profile image.
Click on the Add/Done button in the bottom right corner. Do not use a guest account as these are not compatible with Proctorio.
A new Chrome window will pop up under the new account name. Closeout of the old Google Chrome window completely. On the new profile install Proctorio (https://getproctorio.com) and try accessing the exam (you will need to log back in to Canvas).

Install the Proctorio extension

Get the Proctorio extension. This process only needs to be done once and the extension will update automatically.

Troubleshooting Tips for Students

If you have an extension for another proctoring service, besides Proctorio, you need to disable it.
- Consider using a browser profile that only has Proctorio installed and no other extensions
Reboot your computer before attempting an exam using Proctorio. "Insufficient RAM" (Random Access Memory) is a regular issue.
Only have the supported browser open, close all other programs. This includes programs that run in the background, like Spotify and Discord
Mac users may need to change permissions to allow third-party apps to control things like microphone and webcam.
If the above steps do not fix the issue, it may be related to the Proctorio Chrome Browser Extension
- Click the Proctorio extension (shield icon) and select "Manage Extensions."
- Scroll down and make sure the option "Allow this extension to read and change all your data on websites you visit" is set to "On all sites."
- Check to be sure the "Allow in incognito" setting is enabled (the slider should be blue).
- You may need to refresh the page or reload the test for these settings to take effect.
- If checking/modifying the settings does not work, remove and reinstall the extension -OR- follow the instructions above for creating a new Google profile.
  Note: the Proctorio extension often reloads with the "Allow in incognito" setting disabled, make sure the slider is blue (enabled).

Is my connection fast enough?

Proctorio help article with a link to the Ookla internet speed test. Please be logged in to your Canvas account first, then open the link in a new tab to be able to view it:

https://proctorio.zendesk.com/hc/en-us/articles/216398177-Is-my-connection-fast-enough-

Proctorio Support for Students

There are three different ways to start a chat outside of the exam:

Please go to https://proctorio.com/support and scroll down to the Start live chat button or you can go to https://chat.proctorio.com/ directly.
Go to https://proctorio.zendesk.com/hc/en-us and at the bottom left there should be a Chat Box button. Please keep in mind that you will need to login to your Canvas account first then open the link above in a new tab in order to see the Chat Button.
You can also start a Live Chat by clicking the shield icon in the upper right-hand corner of the Google Chrome browser after clicking the exam title link or from the page that normally has the start exam button. If the shield is not there then they can click the puzzle piece icon at the top right of the browser, and the shield icon with "Proctorio'' next to it should be in the list of extensions.

For more information, go to Proctorio Support for Test-Takers and Proctorio FAQs

Getting Started Guide for Students (PDF)

Test-Taker Troubleshooting Steps (PDF)