Exercise 16 - User Materials & Change Management Analysis
- Due Apr 13, 2020 by 11:59pm
- Points 100
- Submitting a file upload
- Available until Apr 15, 2020 at 11:59pm
During your sprints, you will be required to design and develop the following types of materials for your client:
- User materials (e.g. detailed user guide; quick reference guide (QRG); videos; online help)
- Developer materials (e.g. installation guide; coding I/O standards)
- Training materials (e.g. in-person training session; user exercises; presentation materials; train-the-trainer materials)
Before you begin creating these materials, it is a good idea to identify the needs of your stakeholders so that the type of materials is relevant to your client. The goal of this exercise for you to methodically evaluate your stakeholder's needs as it relates to helping them manage change and developing user/developer materials including training.
Download and complete this exercise Download Download and complete this exercise and submit before the Roles Day class.
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Are you capturing all stakeholders?
NOTE: Not only users may need materials or communication. A change management strategy may be needed for anyone who is impacted.
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Did you identify the role of the future admin and developer and who would fill that role?
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Is the identified impact to users realistic and thoughtful?
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Is the assessment of each stakeholder's ability and experience uniquely and thoughtfully identified?
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Is the expected frequency for each stakeholder realistic and and thoughtfully considered?
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Was a unique strategy and list of documents picked for each stakeholder based on their needs?
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