In an Emergency

Responding to a Medical Emergency 

1. Seek appropriate medical care
2. Call On Call International 24/7 at +1-978-651-9722 for guidance
3. Notify UT of your location and status by calling the 24/7 emergency phone at +1-512-669-8488
4. Maintain communication with On Call (Global Risk and Safety will facilitate communications with UT officials and student’s emergency contact, if appropriate)
5. Protect the student’s right to medical privacy
6. Complete an incident report Links to an external site.

For non-emergency medical care, students should be prepared to pay for the cost of treatment. Upon return to the US they should submit receipts for reimbursement. Questions about the claims process should be directed to grs@austin.utexas.edu.

 

Responding to a General Emergency

1. Get students to a safe location. Shelter in place if needed
2. Contact or respond to directions from local authorities
3. Call On Call International 24/7 at +1-978-651-9722 for guidance
4. Notify UT of your location and status by calling the 24/7 emergency phone at +1-512-669-8488
5. Wait for further instructions from UT
6. Communicate UT instructions/information to students
7. Maintain communication with On Call (Global Risk and Safety will facilitate communications with UT officials and student’s emergency contact, if appropriate)
8. Complete an incident report Links to an external site.

 

When to call the emergency phone

• Call the emergency phone if there has been a(n)…
  • Hospitalization
  • Arrest
  • Burglary/robbery
  • Assault (physical or sexual)
  • Any Title IX violation
  • Any other “newsworthy” event involving UT students
• Contact us for advice
• Emergency Phone: +1-512-669-8488

 

For non-emergency health and safety incidents (such as needing to visit a clinic because of an upset stomach, or if a student has been pickpocketed), take appropriate action to resolve the situation and complete an incident report. Links to an external site. You can always contact On Call International for advice and assistance locating medical care, or Global Risk and Safety.

Incident Reporting

If a faculty member sends or accompanies students abroad, they have incident reporting responsibilities for informing the Global Risk and Safety office of any health and/or safety incidents that occur abroad. UT Austin has 24/7 emergency support for faculty, staff and students. Bookmark this page Links to an external site. for important information and phone numbers. For all incidents that take place abroad, you must complete an Incident Report Links to an external site.. For urgent issues while abroad, faculty and staff can call the Global Risk and Safety emergency cell phone at (512) 669-8488.